Who we are


Privacy Policy

All confidential information, including credit card details, is held securely and only transmitted in encrypted form. Annie Broadley is committed to protecting your privacy. That includes storing your data securely and making sure you are always in control of what data we hold and how we use it. We don’t exploit customer information, we endeavour to use data solely to offer a better customer experience. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

We do not store or have access to credit card details. www.anniebroadley.com is powered by Woocommerce and payments are processed by Paypal who are certified PCI DSS compliant. More information can be found here. 

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Annie Broadley.com or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Annie Broadley.com.

By visiting www.anniebroadley.com, you agree that the laws of the state of Scotland, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Annie Broadley.com.

Site policies 

Please review our other policies, such as our Shipping Policy, posted on this site. These policies also govern your visit to www.anniebroadley.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.  


Questions regarding our Terms & Conditions or our Privacy Policy can be sent to


Cookie policy

In accordance to the EU Cookie Directive, we are making clear the use of cookies on our website. Cookies are tiny pieces of information stored on your computer when you visit a website to help that website re-identify you from a previous visit, and connect that with the data you may have already given that particular website. For example, most shopping websites will remember what was stored in your shopping basket if you left the website before checking out on your previous visit. This website has used a cookie to tell it that it was you who placed those items in your basket.

If you have any questions please contact us.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating  shipping.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have.
  • Improve our store offerings

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 4 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example – courier services.


We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

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